TAMPA, Fla. – Oct. 15, 2007 – As more IT franchise companies move from traditional break/fix business models to the highly complex managed-services platform, also known as remote monitoring, many are quickly realizing their systems are simply not prepared. Expetec Technology Services Inc., a fast-growing IT services franchisor with operations in 20 states and Canada, is one business that’s ready to deliver. After initially deciding to make the leap, Expetec knew it had the know-how to run a successful managed services practice, but also knew it would have to optimize its operations to do so profitably. ConnectWise helped them do both.
Through their strategic alliance, announced today, ConnectWise will work closely with Expetec to help migrate the company’s franchisees to a managed services platform using ConnectWise. To ensure a seamless transition as new franchises come aboard, ConnectWise consultants implemented a business-process-standardization template that each shop can use to get a running start.
“Our franchisees rely on us to help them more easily penetrate new markets through brand equity, supported by powerful marketing, and, perhaps most importantly, standardized service levels,�? said Joan Ganje-Fischer, president of the nations’ fastest growing IT franchise operation. “ConnectWise gives us the ability to streamline our front- and back-office operations so that we not only take on a managed services role more efficiently, but in a way that’s substantially more profitable for our business. Our new relationship with ConnectWise will prove to be a powerful alliance.�?
“ConnectWise is an ideal solution for growing businesses with multiple locations,�? said ConnectWise CEO Arnie Bellini. “Because the application is scalable to the precise needs of individual operations, it provides the flexibility to expand at the pace of the business, not at the discretion of the developers. It’s a truly customizable solution – and the only PSA application to integrate with every leading managed services product – which makes it an even better fit for companies like Expetec who may need to standardize in steps.�?

Expetec began as a computer repair franchise in 1992, evolving today into what is now a full-service IT organization dedicated to helping customers increase productivity, reduce costs and develop technical skills. In addition to managed services, Expetec franchisees offer five new services – E-Care network administration services; E-Secure firewall and E-Secure network monitoring services; and E-Save business continuity services – to small-to-midsized businesses throughout the United States and in Canada.
Along with Expetec’s existing development program, ConnectWise will provide group consultation and support services to Expetec franchisees, ensuring consistency across all franchise operations. In addition to this initial training, ConnectWise offers ongoing support through a wide range of educational programs including online ConnectWise Forums, ConnectWise University, its highly acclaimed annual ConnectWise Partner Summit and a continuing education Webinar series.
ABOUT EXPETEC
Expetec Technology Services Inc., was founded in 1992 in Aberdeen, South Dakota and began franchising in 1996. The company was acquired by Jet Company, a venture capital firm, also in Aberdeen in 2005. The company’s migration from a break/fix organization to a full service IT company has made it the leading managed services provider for small-to-medium sized businesses. Expetec is the only IT company to receive the American Association of Franchisee and Dealers coveted seal of fair franchising. More information regarding Expetec’s unique franchise offering and business model may be found at www.expetec.com or by contacting the company’s corporate headquarters at 605-225-4122.
ABOUT CONNECTWISE
ConnectWise is the leading Web-based professional service automation (PSA) software application designed exclusively for technology consultants, integrators and developers. More than 16,000 IT solution providers rely on ConnectWise to more efficiently integrate key business operations across the enterprise from business development and project management to client services and billing. The technology enables IT companies to drive greater accountability, operational efficiency, profitability and tighter systems integration. ConnectWise is the only PSA software to integrate with all leading managed services applications. Visit www.connectwise.com for more information or call 813-463-4760.